Textline Reviews & Product Details

I use Textline to communicate with customers and within the company. I find texting allows me to reach customers who may not answer a call, letting me send questions or information directly in a format they can read and reply to on their schedule. Textline is easy to use from my desktop and cellphone and enables me to share conversations with colleagues. It's great that customers can easily send photos, which is much simpler than email. The ability to text from a desktop instead of just a cellphone is a game changer for me, making it easier to share and move photos and documents to a job folder. The Textline app also keeps me in touch when I'm away. Although I struggled a little very early on, the setup has proven to be easy since then. Review collected by and hosted on G2.com.

I could be mistaken, but when I reply on Textline using the app on my cellphone, it appears the sent-from number shares my cell number. It would be nice if we could keep that private more easily. It could sometimes be useful to be able to verify a timestamp for when a text has been viewed. Review collected by and hosted on G2.com.

I use Textline to communicate with my customers, which is great for confirming deliveries and scheduling appointments. I like that it allows our office staff and drivers to see all communications with customers, as we all have the ability to see the same thread. I appreciate that I can access Textline from my computer and from my phone. I love how we are able to use our landline phone number to communicate via text. This accessibility from anywhere is valuable as it allows me to keep moving while being reachable at all times. Review collected by and hosted on G2.com.

The only thing I did not like was how the billing changed. I was very confused about how to purchase more texting credits. I preferred to just pay the same monthly fee. I worked with Sivan to make that happen. Or pretty close to it. Review collected by and hosted on G2.com.

I appreciate Textline for making the text chat process for customer service and technical issues really helpful and quick. I love that I can come back to the conversation when I have time without worrying about a system timing out. This means I can continue my work and return when I can move forward with the help provided. The biggest benefits for our team are the speed and clarity it brings. I like the shortcuts and dashboard, which help me see information quickly and speed up use. I really love the ability to customize. The ease of integrating into Salesforce with the API is another advantage, and the initial setup was pretty quick and seamless. Review collected by and hosted on G2.com.

Keeping track of all conversations could be easier, and I wish there was more integration with current platforms. Review collected by and hosted on G2.com.

I really enjoy using Textline for its excellent and efficient communication capabilities, which are essential for providing timely customer support. The platform allows me to help multiple patients simultaneously, significantly improving service delivery and reducing wait times when compared to more traditional methods like phone support. I am particularly impressed with how seamlessly I can communicate with IT whenever issues arise, ensuring that any technical difficulties are addressed quickly. Additionally, the notification process is incredibly useful, keeping me informed and engaged with important updates. I also value the transparency that Textline provides in terms of customer satisfaction and insights, allowing me to monitor and improve the quality of service effectively. The ease of initial setup was another positive aspect, making the transition smooth and straightforward. Overall, the features that Textline offer not only simplify my workflow but also enhance my ability to deliver excellent support service. Review collected by and hosted on G2.com.

I find the filtering options in Textline could be improved. Specifically, filters for date (month and year) and an agent option in the 'Sort by' field are lacking. This makes it difficult to organize and manage the data effectively when completing Audits for my Team of 17 Agents/5 text audits every month per Agent. Review collected by and hosted on G2.com.

I have noticed that people do not reply to emails like this used to. When using the Textline, I am getting responses back much quicker, which allows us to keep the jobs moving along more efficiently. Review collected by and hosted on G2.com.

Nothing as of yet. Well.. I wish it could sync more with our Moraware system. Review collected by and hosted on G2.com.

I like the ease of the user interface. It's really simple, clear to understand. I like how it highlights who needs to respond to you urgently and tells us if it's a landline. It's just like a really simple user interface. I also like that it's kinda easy to chat with their customer support. Review collected by and hosted on G2.com.

We did have an issue recently where we got charged a bunch for backup texts, and it caused our credit card to max out. Which caused us some other problems because then other things couldn't charge. Review collected by and hosted on G2.com.

I like that I can communicate directly with each employee and also send group messages for announcements. There are reminders for out-of-office alerts, and I can also send attachments, which is great. I appreciate the organization of Textline, where I can filter messages by status like pending, done, or resolved. It really feels like using an actual phone. Saving contacts and organizing them into several groups is very useful. Plus, the initial setup was extremely easy and very practical. Review collected by and hosted on G2.com.

I definitely wish we could send audio recordings to users, and make attaching things a bit easier, or receiving attachments a bit easier. Not much of a problem with the attachments, just the audio. I think sending the audios will be extremely beneficial for us. Some employees might not know how to read necessarily. Or if you're sending a long paragraph trying to describe a situation or explaining your thoughts or ideas, it might be a bit hard to read. And sending an audio seems a bit quicker to us. Review collected by and hosted on G2.com.

It allows me to communicate short and direct message to patient very easily and I know the message is where it needs to be (the patient will see it as opposed to leaving a voicemail when you never know if it will reach the recipient). Review collected by and hosted on G2.com.

Only 1 person can login at a time using the same used name, and the systems kicks out the person previously logged in. Review collected by and hosted on G2.com.

I really like that Textline is super simple to use. Residents can reach out to us 24/7 through Textline, and we can respond back easily. It's just really simple. Review collected by and hosted on G2.com.

I mainly use it from the desktop, like, PC. Using it from the app on my phone is pretty difficult. There is no way to refresh. So I have to constantly close out and reopen the app to refresh. Review collected by and hosted on G2.com.

The ability to send announcements to all my contacts at once is a game-changer, making it so much easier to reach out and make sure they are up to date on things without having to go one-by-one. I also like that the support is so helpful and quick to respond when I have a question. Review collected by and hosted on G2.com.

We've had a few bumps in the road getting set up but ultimately those have been resolved. The only thing I dislike is that I cannot make calls from the same place I send texts from . Review collected by and hosted on G2.com.